How does the Versatrans My Stop App work?
The free app uses GPS (Global Positioning System) data and our transportation routing system to provide ETA (estimated time of arrival) information to families.
How often is the information updated?
The bus location and ETA is automatically updated every 30 seconds to reflect delays along the route.
Can anyone else see my child's bus information?
Only people you've shared the username and password with can see your child's information. You will be able to view the path of the bus. The information about your child's stop will be visible only to you. Multiple people (e.g. Mom, Dad, high school student) can be logged at the same time from different devices.
Is any personal information about my child displayed?
No. Only bus stop information is visible. No personal data of any kind is accessible.
What if I have multiple children attending different schools?
A username and password will be created and emailed for each child. However, once logged into the app using one of the sets of credentials, users can switch between children in the same household by using the drop-down menu at the top of the screen.
How early can I begin to track my child's bus?
Information for your child's bus/van route is available beginning approximately 15 minutes prior to the start of the route. The most accurate data will be available within 10 minutes of your child's scheduled pick-up or drop-off time. If the application states, "Bus is not active" or "Bus in not running scheduled route," it does not mean there is a problem with the bus. Our buses run multiple routes each morning and afternoon. These messages are displayed when a bus is running a different route or is between routes.
Why don't I see an ETA for my child's bus?
The most common reason for this is that the bus has already stopped at your child's bus stop and is proceeding with its route.
The ETA I received is not accurate. Why not?
There could be several technical reasons for inaccurate information. The bus GPS system may not be functioning properly. Cell service in certain areas of our town can be unreliable or communication with the server can be disrupted.
What if I need to change my address because I moved?
This process is completed through the school your child attends. Please contact the registrar in order to have the home address updated.
Who can I contact if I have problems with the App?
Please contact the Joliet Township High School Transportation Department at (815 727-6873 Press 0)